Service Level Agreement

SERVICE LEVEL AGREEMENT

BETWEEN

TOP TIER ASSISTANCE (PTY) LTD
2025/029621/07
“Service Provider”

AND

“Client”

This General Service Level Agreement (the “Agreement”) is dated between (herein referred to as “Client”) and Top Tier Assistance (Pty) Ltd (herein referred to as “Service Provider” or “TTA”).

Service Provider has agreed to provide services to the Client (“You”) on the terms and conditions set out in this Agreement, while the Client is of the opinion that the Service Provider has the proper and necessary qualifications, experience, and abilities to provide services to the Client.

Therefore, in consideration of the matters described above, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Service Provider agree as follows:

1. Scope of Work

The Service Provider will provide the Client with the services (the “Services”) as listed in Annexure “A”.Please note: The services will not include any ad hoc requests that the Client may have that are not listed in this agreement and will be quoted on and charged separately.

2. Term of Agreement

This Agreement will begin on and will remain in full force and effect until such time that the term of this agreement has expired (12 months). This Agreement may be extended by mutual written agreement of the parties.

3. Termination

If either party seeks termination of this Agreement, the terminating party must provide a 30-day written notice to the other party.

4. Compensation

The Client (“You”) will provide compensation to the Service Provider (“TTA”) of R per month. Compensation is payable as follows:

The compensation is due and payable on the 25th of each month into the following bank account:

Top Tier Assistance (Pty) Ltd
First National Bank
Account number: 63134966449
Branch code: 252645

Please note: Interest on late payments is raised at 2% on late payments.

5. Modification of Agreement

Any modifications or amendments to this Agreement will be binding if evidenced in writing signed by each Party.

6. Notice

All notices or demands required or permitted by the terms of this Agreement will be given in writing and delivered to the parties.

7. Integration

This Agreement contains the entire agreement and understanding by and between the Client (“You”) and the Service Provider (“TTA”) and no representations, promises, agreements, or understandings, written or oral, not herein contained shall be of any force or effect.

8. Choice of Law

This Agreement and the performance under this Agreement and all suits and special proceedings under this Agreement, be construed in accordance with and governed by the laws of the Republic of South Africa.

9. Severability

The provisions of this Agreement shall be deemed severable, and the invalidity or unenforceability of any one or more of the provisions hereof shall not affect the validity and enforceability of the other provisions hereof.

IN WITNESS WHEREOF the parties have duly affixed their signatures under hand and seal on this .

ANNEXURE A

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Signed by Leshaan The-kisho
Signed On: April 13, 2025

Timestamp

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April 13, 2025 2:04 pm SAST

Service Level Agreement Uploaded by Leshaan The-kisho - info@toptierassistance.co.za IP 169.0.38.237